Customer Service · Order Tracking
Enter your order number and query code to see which production step each item is in. Once the order has shipped, the courier tracking appears here too. No account needed — and if you have one, sign in to see all your orders at once.
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After you place an order, your Wolfer sales contact sends you the order number, the query code and a personal tracking link. Open the link to see the order — you can forward it to the colleague who receives the goods.
Before shipment you see the step each item is in — hobbing, heat treatment, gear grinding, inspection and so on. Until the factory reports a step, it is estimated from the production schedule and marked “est.”.
Once the order has shipped you see the carrier and the tracking number, and the tracking events update automatically until delivery.
